Terms of Service

These terms govern the Cuckoo Protect subscription sold on cuckoo.rent. You can save or print this page; every version is dated and archived, and your order confirmation references the version you accepted.

Who we are, and who you buy from

The Protect service is provided by Swyer BV, Fortsebaan 57, 2930 Brasschaat, Belgium — company number (KBO/BCE) 0472.367.333, VAT BE 0472.367.333. You can reach us at support@cuckoo.rent.

You buy from Swyer BV. We are the seller and merchant of record: we bill you, we account for the VAT included in the price, and we answer billing questions ourselves. Your payment is executed on our behalf by Mollie B.V. (Amsterdam, the Netherlands), a payment service provider supervised by the Dutch Central Bank. Mollie handles the payment transaction only and is not a party to this contract.

What Protect does

Protect watches for your property appearing in short-term rental listings. Concretely, in the current version:

• a daily automated scan of Airbnb and Booking.com around your registered property;
• an instant email alert when a listing appears that may match your property, with a timestamped evidence pack: page captures, a day-by-day observation log, and our matching rationale;
• a monthly report per calendar month — including the explicit all-clear when nothing was found;
• an account area with your scan history, cases, and downloadable evidence PDFs.

We report what our scans actually observe. We cannot guarantee that every listing is found: platforms change, listings obscure addresses, and coverage is limited to the platforms named above. What we promise is honest, daily, documented looking.

Monitoring of a property starts when you register it after payment: we run a first baseline scan straight away and report its results, and the daily rhythm continues from there.

Price and billing

Prices are per property, per billing period (monthly or annual), and always include VAT. The price you see at checkout is the price you pay; current prices are shown on the pricing page and in your account.

We never change the price of a running term. Price changes are announced in advance and take effect at your next renewal at the earliest — and cancelling remains free up to the renewal date.

Duration, renewal, and cancellation

Protect is a fixed-term contract: one month for monthly plans, twelve months for annual plans. It is tacitly renewed for successive terms of the same length unless you cancel.

Cancelling is free and possible at any time up to the renewal date — in your account area, or by emailing support@cuckoo.rent. Cancellation takes effect at the end of the current period; until then your protection continues as paid for.

After a tacit renewal of an annual plan you can additionally end the subscription at any time, free of charge and with immediate effect on request: contact us and we refund the unused remainder of the renewed term pro rata.

For annual plans we send you a renewal reminder on a durable medium at least 15 days before the renewal date.

Your 14-day right of withdrawal

As a consumer you may withdraw from your purchase within 14 days of concluding the contract, without giving any reason.

At checkout we ask you to expressly request that monitoring starts immediately. By law, withdrawing after such a request means paying a proportionate amount for the service already provided up to your withdrawal.

Our money-back guarantee goes further than that legal minimum: in the first 14 days after your first purchase we refund the full amount, no questions asked — see the next section. Your statutory rights are never reduced by this.

To withdraw, email us at support@cuckoo.rent or use the model form below; once your account is live you can also use the withdrawal function in the account area. We confirm receipt on a durable medium and refund within 14 days, using the same means of payment you paid with.

The 14-day money-back guarantee

14 days money-back, no questions asked: tell us within 14 days of your first Protect purchase that you want out, and we refund the full amount — whatever the reason, whatever the scans found.

The guarantee applies once, to your first purchase. Renewals are covered by the renewal rules above — free cancellation up to the renewal date, and the free exit with pro-rata refund after a tacit renewal of an annual plan. None of this limits your statutory rights.

Adding and removing properties

You can add a property at any time. You pay a prorated amount for the remainder of the current period — always shown, VAT included, before you confirm — and monitoring of the new property starts as soon as you register it.

You can remove a property at any time. By default the change takes effect at your next renewal: the property stays protected until the end of the period you paid for, and your plan shrinks from the renewal onwards. Alternatively, you can stop its monitoring immediately and keep the slot free for another property; your billing then stays unchanged.

Removing your last property amounts to cancelling the subscription — the cancellation rules above apply.

Failed payments

If a renewal payment fails, we let you know and retry the payment over the following weeks. Your protection continues unchanged for as long as we are retrying. If payment cannot be collected, the subscription ends and we confirm that by email.

We never charge late fees or interest on failed payments.

Your data and your evidence

How we handle personal data is described in the privacy policy.

Monitoring history, cases, and evidence remain available in your account for as long as a property is protected, and for 12 months after its protection ends — download your evidence PDFs within that window. We warn you by email about 30 days before deletion; after that, this data is permanently and irreversibly deleted.

Your side of the deal

Register only properties you own or lawfully manage, and keep the property details accurate — our monitoring is only as good as the address you give us.

The evidence we provide documents our observations. Use it lawfully — for instance in conversations with your tenant, your lawyer, or the platform — and draw legal conclusions with appropriate advice: Cuckoo documents listings; it does not provide legal advice.

Liability

Protect is a monitoring service, not an insurance policy and not a guarantee that subletting cannot happen. We are not liable for damage caused by listings our scans did not surface, provided we performed the service as described in these terms.

Where we are liable, our liability is capped at the fees you paid us in the 12 months preceding the event. This cap does not apply in cases of intent or gross negligence, nor to any liability that cannot lawfully be limited towards consumers.

As a digital service, Protect must conform to the contract for the entire duration of the subscription. If it does not, you have the statutory remedies: we bring the service into conformity, and where we cannot, you are entitled to a price reduction or termination.

Complaints, applicable law, and disputes

Something wrong? Email us at support@cuckoo.rent — we answer, and we fix.

You can also turn to the FPS Economy or to the Belgian Consumer Ombudsman Service for out-of-court dispute resolution: economie.fgov.be · consumentenombudsdienst.be

Belgian law applies. Disputes are brought before the competent Belgian courts; if you are a consumer, nothing in these terms deprives you of the protection of the mandatory rules, or of the courts, of your place of residence.

Changes to these terms

We may change these terms. Changes are announced at least 30 days in advance and take effect at your next renewal at the earliest. If you do not wish to continue under the new terms, you simply do not renew — cancelling remains free up to the renewal date. Every version is dated and archived, and your order confirmation references the version you accepted.

Languages

These terms exist in Dutch, French, and English, and the contract can be concluded in each of these languages. The Dutch and French versions are authentic; the English version is a courtesy translation.